Reviews services provided under the Act
Punjab Newsline, Chandigarh, December 28 –
A central delegation led by Secretary, DARPG V. Srinivas, visited various offices in Haryana to obtain information about the services being provided to citizens under the Right to Service Act. The delegation included Joint Secretary, DARPG, Sarita Chauhan, Director, IFoS, Suvasish Das, and Deputy Secretary, H.K Bhatt.
In Haryana, under the leadership of CC T.C. Gupta, the Haryana Right to Service Commission ensures prompt resolution of complaints. The central team inspected the services offered by Haryana Shehri Vikas Pradhikaran, Haryana Discoms, and the Haryana governments Antoyada saral call centre monitored by the Commission. The delegation observed the seamless service delivery processes and engaged in citizen interactions via video conferencing, highlighting the Commission’s focus on real-time grievance resolution in collaboration with senior officers.
The Haryana Right to Service Commission has implemented transformative measures to ensure efficient and time-bound delivery of 801 notified services. Noteworthy initiatives include end-to-end digitization through the Antyodaya Saral portal, integration with call centres, prominently displayed service timelines in all offices, and the rigorous monitoring of the auto appeal system.