Punjab Newsline, Chandigarh, January 3 -
The Haryana Right to Service (RTS) Commission has directed the DHBVN, Hisar to grant a compensation of Rs 1,000 to a consumer for causing undue harassment to him.
While giving this information here today, a spokesperson of the Commission said Sanjiv Kumar, a resident of Charkhi Dadri district, had approached the Commission regarding the wrong billing of his electricity meter after it was suddenly found defective.
The First Grievance Redressal Authority told the Commission that the meter was replaced on April 27, 2023 by Sh. Rajender, the then AFM. However, the meter replacement was entered into the system only on April 10, 2024, for which disciplinary action has been initiated against the concerned official.
The Commission said it was evident that the consumer's grievance has been fully redressed now. However, due to systemic constraints, the starting reading for the period commencing April 10, 2O24 was recorded as zero. This discrepancy was corrected manually while calculating the adjustment of Rs. 885, which was reflected in the bill dated October 5, 2024.